Return policy

Return and refund 

At Sagajewels, it is our priority to ensure that customers are completely happy and satisfied with their purchase. As such, we have a money back guarantee and no hassle 14 day return policy if you are not 100% satisfied with your purchase on all regular priced items.

 

All return shipping costs are the responsibility of the customer. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.

Start your return:

  1. Contact us 
  2. Write product information of returning item(s) and reason.
  3. If approved, we will email you your RA# & Return Address
  4. Purchase postage, with tracking, at any desired post office and reference your RA#

We do not allow returns or refunds for the following:

  • Products received without an authorized RA#
  • Products received in a condition other than their original condition
  • Products without their tags attached
  • Products that appear worn or smell of perfume, deodorant or tan
  • Products that are marked or damaged in any way
  • Orders in which addresses are inputted incorrectly by the customer

✨️ Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.

EXCHANGES

We will process the refund to your original form of payment within two (2) business days we receive your return.

 

Once we process the return and send you a confirmation email, your refund will be issued as soon as possible. The timeframe depends on the payment method.

CANCELLATIONS

An order cannot be cancelled once it has been packed for shipment. We are unable to change the shipping address or cancel an order once it has been shipped. Orders cancelled before they have been packed will receive a full refund in the form of store credit. 

Note: Discounted orders are not eligible for return.